866-279-5692 Toll-free 613-212-5050
Koza IT, our Managed IT Plans deliver proactive, personalized support tailored to the needs of small to medium-sized businesses, non-profits, healthcare providers, and associations. We are committed to helping organizations achieve their goals, enhance operational efficiency, and keep operational costs minimal.
Our support packages are flexible and designed to meet your specific needs, including cybersecurity, server management, network connectivity, and desktop support. With Koza IT, you only pay for the services you actually use—no hidden fees or unnecessary charges.
What sets Koza IT apart from other providers?
It’s simple: our unique support model and the superior quality of our services. Unlike others, we ensure you’re not paying for support you don’t receive. Our plans are built to minimize costs while maintaining high standards across all aspects of IT management operations.
Choose Koza IT for a smarter, more efficient approach to managing your IT infrastructure.
Our Core Managed IT Services
Proactive IT Monitoring & Maintenance
Service: 24/7 remote monitoring of IT infrastructure to detect and resolve issues before they impact business operations.
- Implementation: Automated alerts, performance optimization, and patch management to ensure systems run smoothly.
- Tools/Technologies: SolarWinds RMM, Atera, NinjaRMM, Microsoft Intune.
Help Desk & Technical Support
Service: Remote and on-demand IT support for employees, resolving hardware, software, and network issues quickly.
- Implementation: Ticketing system, live chat, phone, and remote desktop support for rapid issue resolution.
- Tools/Technologies: Fresh service, Zendesk, TeamViewer, ConnectWise Control.
Cloud Services & Migration
Service: Seamless migration to cloud platforms (Microsoft 365, Google Workspace, AWS, Azure) with ongoing management.
- Implementation: Cloud strategy planning, data migration, and optimization for scalability and cost efficiency.
- Tools/Technologies: Microsoft Azure, AWS, Google Cloud, Dropbox Business.
Backup & Disaster Recovery (BDR)
Service: Secure RESTful & GraphQL APIs for seamless third-party integrations.
Implementation:
- API gateways (Kong, Apigee) for traffic management.
- OAuth 2.0 / JWT authentication.
Tech Stack:
- API Frameworks: Express.js, FastAPI, ASP.NET Core
- Documentation: Swagger/OpenAPI
Network Infrastructure Management
Service: Design, deployment, and maintenance of secure and high-performance business networks.
- Implementation: Router/firewall setup, Wi-Fi optimization, and bandwidth management.
- Tools/Technologies: Cisco Meraki, Ubiquiti, Fortinet, Aruba.
Device Management (Endpoints & Mobile)
Service: Centralized management of company devices (laptops, desktops, tablets, smartphones) for security and compliance.
- Implementation: Remote wipe, policy enforcement, and software deployment.
- Tools/Technologies: Microsoft Endpoint Manager (Intune), Jamf, Kandji.
VoIP & Unified Communications
Service: Reliable business phone systems (VoIP) and collaboration tools for remote and hybrid teams.
- Implementation: Setup of VoIP phones, call routing, and integration with email/chat platforms.
- Tools/Technologies: Microsoft Teams, Zoom Phone, RingCentral, 8×8.
IT Compliance & Governance
Service: Ensure compliance with industry regulations (GDPR, HIPAA, PCI-DSS) through policy implementation and audits.
- Implementation: Security assessments, documentation, and employee training.
- Tools/Technologies: Drata, Vanta, Qualys, LogicGate.
Software Licensing & Asset Management
Service: Cost-effective software procurement, license tracking, and optimization to avoid overspending.
- Implementation: Audit existing licenses, recommend upgrades, and manage renewals.
- Tools/Technologies: Snow Software, Lansweeper, Flexera.
Virtual CIO (vCIO) Services
Service: Secure RESTful & GraphQL APIs for seamless third-party integrations.
Implementation:
- API gateways (Kong, Apigee) for traffic management.
- OAuth 2.0 / JWT authentication.
Tech Stack:
- API Frameworks: Express.js, FastAPI, ASP.NET Core
- Documentation: Swagger/OpenAPI
On-Demand IT Projects & Scalability
Service: Support for office expansions, mergers, or new technology deployments.
- Implementation: Hardware/software rollouts, network upgrades, and staff training.
- Tools/Technologies: Project management tools (Asana, Trello), deployment automation.
Vendor Management & Procurement
Service: Handle relationships with third-party IT vendors (ISPs, cloud providers, hardware suppliers).
- Implementation: Negotiate contracts, monitor SLAs, and streamline vendor communications.
- Tools/Technologies: Vendor risk assessment tools, contract management software.
Enhanced Cybersecurity
We implement robust security measures, conduct regular security assessments, and provide employee training to protect your sensitive data.
Proactive IT Support
Avoid recruiting your own IT support. Our 24/7 monitoring and remote management minimize downtime and improve productivity. We anticipate problems before they occur by performing proactive network monitoring and monitoring, regular on-site and off-site data backup and security, the latest anti-malware and anti-malware applications. -spam and automatic updates and patches of applications.
Strategic IT Planning
We act as your strategic partner, aligning your IT infrastructure with long-term business goals and providing industry insights.
Minimize delays
We can ensure that your server is backed up regularly and that your entire system is well maintained.
Employee change
We also adapt quickly to employee changes. We can easily configure e-mail, server access and other IT support services for new employees. As your organization grows, we can set up new workstations or replace old ones. If someone leaves your organization, we can secure their data and ensure that their release goes smoothly.
Remote Management
Cyber Security Services
Your business requirements are unique. Koza offers a custom-fit solution for your Managed IT Service needs.
Desktop Support & Help Desk Services
- Work anywhere – remote connectivity setup, support
- Secure access to your data and applications
- Server farm 24/7 monitoring, maintenance and support – virtual or physical, proactive server management
- Desktop/laptop computers
- Software installations, patching
- Anti-virus, anti-spam, anti-malware setup
- MS Office applications, including email, setup, support
- IT network and connectivity
- Helpdesk – remote and onsite support for emergencies
- Documents and applications backup and storage – on- or off-premises
- Recommendations and advice on equipment, purchasing, hardware recycling
- Proactive IT asset management
- Conferences/symposia support
Open Hours
7.30am–19.30pm
Ottawa, Perth, Arnprior, Cornwall, Kingston, Pembroke, Prescott, Brockville, Smith Falls, Carleton Place, Kanata, Orleans, Stittsville, Carp, Hawkesbury, Clarence-Rockland, Casselman
Give Us a Call
866-279-5692 toll-free
613-212-5050