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5-Minute Response Time: Our Ottawa IT support team answers your emails and calls within 5 minutes. All communications are handled by Koza personnel locally.

Month to month plan, no binding contract, no cancellation fees: Small businesses are very sensitive to economic changes and to financial stress. To help your business in difficult times, our new managed IT services plans for companies and small business owners in Ottawa and eastern Ontario are month-to-month with no cancellation fees. We offer a discount for a year-term contract, and we do not charge for the months we did not work after the cancellation of the contract during the first year.

Expert Service: Our Ottawa technology support team consists of computer engineers, electronics engineers, graphical designers with masters degrees, and with cyber security diplomas; ensuring quick, professional and knowledgeable support.

Inclusive Cybersecurity: Active cybersecurity is included in our IT service plans for businesses in Ottawa and eastern Ontario. Essential services like penetration testing, vulnerability checks, and email security checks are part of our managed IT service and computer support packages, providing robust protection for businesses and not-for-profits in Ottawa.

Transparent Pricing: Being one of the best IT services company in Ottawa is not easy. To guarantee full customer satisfaction, we limit our own margin on the computers, laptops, monitors, firewalls, wifi equipment and any other IT equipment you purchase from Koza. Because of this margin limit established on the contract, all related device purchasing and payments to manufacturers are transparent and open to the client.

Competitive Pricing for small to medium size businesses and not-for-profit organizations: Koza’s computer support, IT services, cyber security, website services for businesses in Ottawa includes a 40% discount if the business fits to a certain criteria. With 90% of Koza personnel dedicated to client support, overhead costs are minimized, ensuring that the fees you pay go directly to the employees assisting you with daily IT issues and projects, resulting with competitive pricing. 

Consistent Support: One of the biggest problems for business owners who are requesting help to support their computers, IT, emails, website, internet and the network infrastructure, is the extended outage time while the IT support provider is transferring the service ticket from one technician to other. Koza is the only IT service provider in Ottawa, where there is no ticket transfer. The person who gets the call or email starts working on the problem, and if help is needed, the engineer directly walks into the office of the related engineer, and can walk into the office of the CIO also to ask for a proper action. We work from office in Kanata, and all our team is in continues communication with each other to provide IT solutions and quickly as possible.  

Discounted fractional / part time CIO Service: When you need a cost-wise technology solution, Ken A. Hoca’s (B.Sc. computer/electronics engineer with 28 years + experience) chief information officer services and consulting cost is discounted in our managed IT services plan.

Regular Management Meetings: We meet in-person with you and your management, at least once a month to discuss issues and to find the best solution.

Comprehensive IT Solutions: Koza IT Services is your one-stop shop for all IT needs, from purchasing IT computers to part-time CIO services,  cybersecurity, database, analytical reporting systems, and cloud solutions. You call us for any IT problem or a project and we will find the solution.