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Welcome to Koza IT Services for Government Organizations
Welcome to Koza, your trusted partner for delivering robust database and hardware solutions to empower government organizations. At Koza, we specialize in providing tailored IT solutions designed to meet the unique needs of government entities in Ottawa and eastern Ontario. Whether you’re a small office or a larger department, we’re dedicated to supporting your mission with responsive and reliable IT services at competitive prices. Our team of experts excels in database management, development, and business intelligence analytics. We proudly partner with industry-leading providers such as Idera, Embarcadero, Bimser International, Soc Radar, and Field Effect, ensuring that your government agency's digital infrastructure is both secure and optimized.
Explore our specialized services below, and discover how we can bolster your government operations with state-of-the-art technology solutions."
Why Should I Select Koza IT Services As My IT Company In Ottawa?
Koza started as a solo venture in 2005, and the hurdles of running a small business are still fresh in our memory. Small business owners require immediate help with IT issues that can disrupt operations, known as outages. Over the years, Koza has been “engineered” to provide swift and comprehensive support to business owners encountering IT difficulties.
Why Government Organizations Choose Koza IT Services
We take pride in our successful partnerships with government clients, and feedback consistently highlights the top three reasons they choose to work with Koza:
Rapid Response and Availability
Our commitment to swift issue resolution is unmatched. When a business-critical function fails—whether it’s email, a website, or a fax system—our SWAT procedure is activated. This means that our team, including senior leadership, prioritizes your needs, ensuring that operations are restored as quickly as possible. We understand the urgency of maintaining seamless government services.
Comprehensive IT Solutions
Koza is your one-stop IT shop. We don’t just solve IT issues; we manage project deployments and provide guidance on non-traditional IT inquiries. Whether you need help selecting the right computers, choosing an internet provider, deciding on software, or structuring a non-profit for charity licensing discounts, we’re here to assist. Our services include consulting, part-time Chief Information Officer support, and dedicated teams for website development and data reporting solutions. We aim to meet every IT need your organization might have.
Transparent Costs and Flexible Contracts
Our pricing structure is designed with government organizations in mind. You only pay for what you use, and our contracts do not impose long-term commitments. With a straightforward one-month cancellation notice, you can adjust your services as needed without incurring hefty fees.
At Koza, we are dedicated to providing reliable, responsive, and comprehensive IT support tailored to the unique challenges faced by government organizations. Let us help you enhance your operations and serve your constituents more effectively.
Koza Managed IT Services is engineered to alleviate the stress for business owners. Below are the comprehensive details:
5-Minute Response Time: Our Ottawa IT support team answers your emails and calls within 5 minutes. All communications are handled by Koza personnel locally.
Month to month plan, no binding contract, no cancellation fees: Small businesses are very sensitive to economic changes and to financial stress. To help your business in difficult times, our new managed IT services plans for companies and small business owners in Ottawa and eastern Ontario are month-to-month with no cancellation fees. We offer a discount for a year-term contract, and we do not charge for the months we did not work after the cancellation of the contract during the first year.
Expert Service: Our Ottawa technology support team consists of computer engineers, electronics engineers, graphical designers with masters degrees, and with cyber security diplomas; ensuring quick, professional and knowledgeable support.
Inclusive Cybersecurity: Active cybersecurity is included in our IT service plans for businesses in Ottawa and eastern Ontario. Essential services like penetration testing, vulnerability checks, and email security checks are part of our managed IT service and computer support packages, providing robust protection for businesses and not-for-profits in Ottawa.
Transparent Pricing: Being one of the best IT services company in Ottawa is not easy. To guarantee full customer satisfaction, we limit our own margin on the computers, laptops, monitors, firewalls, wifi equipment and any other IT equipment you purchase from Koza. Because of this margin limit established on the contract, all related device purchasing and payments to manufacturers are transparent and open to the client.
Competitive Pricing for small to medium size businesses and not-for-profit organizations: Koza’s computer support, IT services, cyber security, website services for businesses in Ottawa includes a 40% discount if the business fits to a certain criteria. With 90% of Koza personnel dedicated to client support, overhead costs are minimized, ensuring that the fees you pay go directly to the employees assisting you with daily IT issues and projects, resulting with competitive pricing.
Consistent Support: One of the biggest problems for business owners who are requesting help to support their computers, IT, emails, website, internet and the network infrastructure, is the extended outage time while the IT support provider is transferring the service ticket from one technician to other. Koza is the only IT service provider in Ottawa, where there is no ticket transfer. The person who gets the call or email starts working on the problem, and if help is needed, the engineer directly walks into the office of the related engineer, and can walk into the office of the CIO also to ask for a proper action. We work from office in Kanata, and all our team is in continues communication with each other to provide IT solutions and quickly as possible.
Discounted fractional / part time CIO Service: When you need a cost-wise technology solution, Ken A. Hoca’s (B.Sc. computer/electronics engineer with 28 years + experience) chief information officer services and consulting cost is discounted in our managed IT services plan.
Regular Management Meetings: We meet in-person with you and your management, at least once a month to discuss issues and to find the best solution.
Comprehensive IT Solutions: Koza IT Services is your one-stop shop for all IT needs, from purchasing IT computers to part-time CIO services, cybersecurity, database, analytical reporting systems, and cloud solutions. You call us for any IT problem or a project and we will find the solution.
