SQL Server Outage

Outage Assessment of an eCommerce Site Running on SQL Server 2014

After receiving an emergency night-time call about a broken, critical online ordering system, we were able to quickly restore basic functionality and stability. The e-commerce site was running on a web (IIS) and database (SQL Server 2014) system. Over the subsequent five days we implemented numerous changes to further improve performance and stability. After making these changes, our clients had their “best days in the last 5 years.” With further improvements, the user experience of the ecommerce site was highly improved, resulting in more daily orders and higher sales numbers. Through increased sales our clients quickly completely recouped the cost of the work.